1. Complimentary Shipping Across the United States
We are pleased to offer Free Standard Shipping on all domestic US orders with no minimum order value required. There are never any surprise handling or shipping fees added at checkout.
2. Made-to-Order Production Timeline (2–4 Business Days)
Each keepsake at The Museum Gift Store is custom-manufactured on demand once your order is confirmed. This process includes individual precision printing, dual-sided alignment checks, assembly, and quality inspection:
Custom printing, curing, and rigorous quality inspection.
Carried securely to your door with tracking.
Total estimated arrival time from order confirmation to your doorstep: 5 to 11 business days.
3. Carriers & Real-Time Order Tracking
Orders are dispatched using trusted shipping carriers including USPS, FedEx, UPS, and DHL eCommerce depending on package dimensions and delivery destination.
As soon as your package is labeled and leaves the production facility, an automated shipment notification email containing your direct tracking number will be dispatched to your order email address.
4. Address Corrections & Order Changes
Because print fulfillment begins quickly after order submission, please contact us at concierge@themuseumgiftstore.com within 2 hours of placing your order if you notice an error in your shipping address. Once an item has entered production or dispatched with a courier, delivery destinations cannot be redirected.
5. Transit Damage or Missing Packages
In the rare event that a package is damaged during courier transit, your purchase is fully protected under our Return & Quality Guarantee. Simply send a photo of the damaged parcel to our concierge team for an immediate complimentary reprint or full refund.