1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement made between you and The Museum Gift Store ("we," "us," or "our"), concerning your access to and use of themuseumgiftstore.com.
By accessing the site or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Return Policy.
2. Made-to-Order Production & Order Acceptance
Every keepsake offered on our store is manufactured individually upon order confirmation. By submitting an order, you acknowledge and agree that:
- Production begins promptly upon payment verification.
- Items are custom-printed; therefore, orders cannot be returned or exchanged for buyer's remorse, incorrect sizing, or change of preference once manufacturing commences.
- For Bespoke Custom Artwork Requests, the total service price is double the standard collection price. Half (50%) of the total is due upfront as a non-refundable deposit for custom mockup preparation, and you must complete the required archival certification at checkout. Production is triggered only when you complete the second 50% checkout after reviewing your emailed mockup.
- If an item arrives damaged in transit or exhibits a material manufacturing defect, it is covered under our Quality Guarantee for a free reprint or full refund.
3. Pricing, Currency & Payments
All prices displayed on the store are listed in United States Dollars (USD). We reserve the right to correct any typographical pricing errors. Payments are securely authorized through our payment provider, Stripe. You agree to provide current, complete, and accurate purchase and account information for all orders.
4. Curatorial Content & Intellectual Property
The scholarly curatorial commentary, typography designs, wall plaque layouts, website design, branding, and graphics are the exclusive intellectual property of The Museum Gift Store and may not be reproduced, scraped, or republished without prior written authorization.
5. Shipping & Delivery Responsibilities
You are responsible for providing an accurate and deliverable shipping address at checkout. We are not liable for delays, misdeliveries, or non-deliveries resulting from incorrect address information provided by the purchaser. For full logistics details, consult our Shipping Policy.
6. Limitation of Liability
To the maximum extent permitted by applicable law, The Museum Gift Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our site or purchase of our products. Our maximum aggregate liability shall not exceed the total amount paid by you for the specific order giving rise to the claim.
7. Governing Law
These Terms and your use of the website are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
8. Contact Information
For inquiries regarding these Terms of Service, please contact our concierge team: